Workshare has continued investing in the customer experience with the launch of the Workshare Alliance Network.
Rather than expanding a partner program with resellers focused solely on selling more software, Workshare has selected 18 partners to provide complete end-to-end services to customers. An exhaustive review of potential partners identified the organizations with the expertise and resources to provide dedicated support and deployment services. Workshare customers will now be able to receive pre-sales information, training, implementation services, and customer support directly from these valued partners.
Workshare Alliance partners also leverage the same support systems and escalation processes as Workshare employees and have daily contact with Workshare support members, account managers, and executives,. By sharing resources, members of the Alliance Network have access to real-time information and are able to provide frontline support to customers.
The Workshare Alliance Network is part of a series of sweeping changes all driven from customer feedback. Search for a Alliance Network partner or read the full press announcement.